Accessibility
M.S.R.G.undertakes to make all reasonable efforts to offer its customers with reduced abilities or handicaps the same possibility of accessing the goods and services of M.S.R.G. and to benefit from them in the same way as other customers.
This policy describes the provision of communication supports, website accessibility, and provision of goods and/or services to customers with disabilities, including the use of assistive devices.
Accessible formats and communication supports
Upon request, where possible, M.S.R.G.will provide information in an accessible format and with communication support in a timely manner, taking into account the individual’s accessibility needs due to their disability.
M.S.R.G. will consult with the person making the request to determine the suitability of an accessible format or communication support.
Accessibility of websites and their content
M.S.R.G. aims to improve access to web content and services for everyone, especially people with disabilities and seniors with reduced abilities due to aging. In this way, people can perceive, understand, navigate, interact with the web, and contribute to it independently.
To this end, M.S.R.G. will ensure that its websites, including web content, comply with the Web Content Accessibility Guidelines (WCAG), except where impracticable.
Use of assistive devices
An assistive device is one or more devices used by a person with a disability to help them perform everyday tasks independently. Accessibility devices include mobility aids (e.g. wheelchairs and walkers, for example), portable communication devices, hearing aids, and more.
M.S.R.G. encourages the use of assistive devices by our customers to access our products and/or services. We will ensure that our employees accommodate people using various devices and accessories so that they can provide alternative methods of service, where possible.
Information and communication standards
In general, when a person with a disability comes to an M.S.R.G. restaurant, the employees communicate with this person in an empathetic and respectful manner in order to ensure the best possible communication. We aim to communicate with people with disabilities in ways that take into account their disabilities so that we can interact and communicate effectively with our diverse community and people with various types of disabilities.
Provision of goods and services to people with disabilities
M.S.R.G. will make every reasonable effort to ensure that its policies, practices, and procedures comply with the principles of dignity, independence, integration, and equal opportunity by:
- ensure that all customers receive the same value and quality;
- allow people with disabilities to do things in their own way, at their own pace, when accessing M.S.R.G.’s goods and/or services, provided this does not pose a risk to that person’s safety as well as to other customers;
- use alternative methods where possible to ensure that people with disabilities have access to the same services, in the same place, and in the same way as any other client;
- consideration of individual needs when providing goods and/or services; and ;
- communicate in a way that takes into account a customer’s disability.
Feedback
One of M.S.R.G.’s objectives is to provide the perfect customer experience to all customers, including people with disabilities. Accordingly, feedback about our websites and/or our products/services is always welcome and appreciated and may be submitted in the following formats: in person, by telephone, by mail, by email, or by electronic site submission website. M.S.R.G. will continue to ensure that its guest feedback process is accessible to people with disabilities by providing or arranging for the provision of accessible formats and communication supports, upon request.